Last updated: November 4, 2026

At Trusted Care Psychiatry, we value your privacy and are committed to
protecting your personal information. This Privacy Policy explains how we
collect, use, and safeguard information obtained through our communication
platforms — including SMS, WhatsApp, email, and web-based contact forms.
------------------------------
1. Information We Collect

We may collect:

- Your name, phone number, and email address when you contact us.
- Appointment details and care-related information you share during
communication.
- Message logs, limited to scheduling, follow-ups, and service
coordination.

We do not collect financial information through these messaging channels.
------------------------------
2. How We Use Your Information

Your information is used solely for:

- Appointment scheduling and reminders
- Patient communication and care coordination
- Responding to questions and service requests
- Compliance with medical and administrative record-keeping requirements

We do not sell or rent your data to third parties. We may share
information with service providers as described below and as permitted or
required by law.
------------------------------
3. Messaging and WhatsApp Use

Trusted Care Psychiatry may use SMS and WhatsApp to communicate with
patients and their authorized representatives.
Messages are transmitted through secure channels, and WhatsApp’s end-to-end
encryption helps protect your data in transit.
However, WhatsApp is not a HIPAA-certified platform. For confidential
health information, our staff may direct you to our secure messaging system
or call you directly.
4. Website Chat and Messaging Tools

We may use third-party website chat and messaging tools to help visitors
contact our team, ask general questions, request appointment assistance, or
receive administrative support.

When you use our website chat, we may collect information you choose to
provide, such as your name, phone number, email address, patient’s name,
preferred location, appointment preferences, reason for contacting us, and
the contents of your message.

The chat tool may also collect technical information, such as your IP
address, browser type, device information, contact number, pages visited,
date and time of visit, and other usage data necessary to operate, secure,
and improve the chat service.

Our website chat and messaging tools may be provided by third-party service
providers. These providers may process information on our behalf to deliver
and manage communications.
------------------------------
5. Cookies and Online Tracking

We use cookies and similar technologies to operate our website, improve
user experience, analyze website traffic, remember preferences, support
website chat functionality, and, where applicable, provide personalized
content or advertising.

These technologies may collect information such as IP address, browser
type, device information, referring pages, pages visited, time spent on the
website, and interactions with website features.

You can accept or reject non-essential cookies through our cookie banner.
You may also adjust your browser settings to block or delete cookies.
6. Data Security

We take reasonable administrative, physical, and technical safeguards to
protect your data against unauthorized access, loss, or misuse.
Only authorized personnel have access to communication records necessary
for providing patient care.
------------------------------
7. Data Retention

We retain communication data only as long as necessary to support ongoing
care, fulfill legal or regulatory requirements, or for internal
record-keeping.
------------------------------
8. Data Deletion Requests

You have the right to request that your personal data or communication
records be deleted.
To request deletion, please email help@TrustedCarePsychiatry.com
with the subject line “Data Deletion
Request.”
We will confirm your request and remove your data from our communication
systems within 30 days, unless retention is required by law (e.g.,
medical record regulations).
------------------------------
9. Contact Us

If you have any questions about this Privacy Policy or your data rights,
please contact us at:
Email:
help@TrustedCarePsychiatry.com

Phone: 929-419-9231

This Notice of Privacy Practices applies to the following organizations.

Trusted Care Psychiatry